1. Introduction
Welcome to JewelBee. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Eligibility
By using our website, you affirm that you are at least 18 years old or have the permission of a parent or guardian. You agree to provide accurate and current information when making a purchase.
3. Product Information
We strive to provide accurate descriptions and images of our products. However, colors and sizes may vary slightly due to display settings or manufacturing variations. We do not guarantee that the products will look exactly as displayed on the website.
4. Pricing and Payment
All prices listed on our website are in rupees and are subject to change without notice. Payment must be made at the time of purchase using the available payment options. We are not responsible for any bank fees or charges associated with your payment method.
5. Order Processing
Upon receiving your order, we will send a confirmation email to the provided address. We reserve the right to cancel or refuse any order at our discretion, especially in cases of suspected fraud or unauthorized transactions.
6. Shipping Policy
Shipping Methods
We offer standard shipping for all orders placed through our website. Once your order is processed and dispatched, you will receive a tracking number.
Shipping Timeframes
• Processing Time: Orders are typically processed within [1-2 business days].
• Shipping Time: Depending on your location, shipping typically takes between 7 to 10 business days from the date of dispatch.
Shipping Costs
Shipping costs will be calculated at checkout based on the destination and weight of the items.
International Shipping
We currently do offer international shipping. If you place an international order, please note that you may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the customer.
Delays and Exceptions
While we aim to meet the estimated delivery times, there may be delays due to factors beyond our control (e.g., weather conditions, customs clearance, carrier issues). We are not liable for any delays caused by these factors.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of receipt. We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund.
7. Returns and Exchanges
Please refer to our Returns and Exchanges Policy for information on how to return or exchange a product.
8. Intellectual Property
All content on our website, including text, images, logos, and product descriptions, is the property of JewelBee or its content suppliers and is protected by intellectual property laws. You may not reproduce or distribute any content without our permission.
9. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or purchase of our products. Our liability is limited to the amount paid for the product in question.
10. Governing Law
These Terms and Conditions are governed by the laws of Kerala State. Any disputes arising from these terms or your use of our website will be resolved in the courts of Kerala State.
11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: orders@jewelbee.net
Phone: 8590770369
Address: 11/107 , Thiruvananthapuram, pin code :695311
Shipping Policy (Detailed)
Order Processing
• All orders will be processed within 1-2 business days after receiving the order.
• Orders placed after 3:00pm on working days will be processed the next business day.
Domestic Shipping
• Standard Shipping: The estimated delivery time is 7-10 business days. Please note that this is an estimate, and delays may occur due to unforeseen circumstances such as weather, holidays, or carrier issues.
Order Tracking
Once your order is dispatched, you will receive an email with the tracking details. You can track your package using the provided link or directly on the carrier’s website.
Shipping Delays
Please note that shipping times may vary due to high order volume, public holidays, or carrier disruptions. We will do our best to keep you updated on any delays.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible at orders@jewelbee.net. Once an order has been dispatched, we cannot change the delivery address.
Non-Delivery
If a package is returned to us due to an incorrect address provided by the customer, you will be responsible for any re-shipping fees.
Customer Service
For questions regarding shipping, please contact us at:
• Email: orders@jewelbee.net
• Phone: 8590770369